Refund policy

**Return and Refund Policy**

At EnglishFactory.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as smooth as possible.

### Return Policy

**Return Window:**  
You have 30 days from the date of delivery to return your item(s).

**Return Shipping Cost:**  
A flat return shipping cost of $14.99 USD will be deducted from your refund.

**Eligibility for Return:**  
- Items must be returned in their original condition, unused, and with all original packaging intact.
- Final sale items are not eligible for return.

### Refund Process

1. **Initiate Your Return:**  
   Contact our customer service team at [hello@englishfactory.com] to initiate the return process. Please provide your order number and reason for return.

2. **Return Authorization:**  
   Once we receive your request, we will provide you with a return authorization and instructions on how to send your item(s) back to us.

3. **Ship Your Return:**  
   Pack your item(s) securely and use the provided return label to ship them back. The return shipping cost of $14.99 USD will be deducted from your refund.

4. **Refund:**  
   Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original method of payment and may take up to 5-7 business days to appear in your account.

### Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your contact email or phone number]. We will arrange for a replacement to be sent to you at no additional cost. Please do not return damaged items before contacting us.

### Contact Us

If you have any questions about our return and refund policy, please reach out to our customer service team at [your contact email or phone number]. We are here to help!

Thank you for shopping with EnglishFactory.com!